Contact us
Use this page when you want to speak to the publishers of this independent BetVictor guide. We welcome thoughtful feedback, factual corrections and commercial enquiries that align with our editorial rules. We are not a substitute for BetVictor customer services, and we cannot speed up withdrawals or alter bonus decisions.
Before you write: what we can and cannot do
We can update an article if you have spotted outdated terminology, a broken link or a misleading explanation of how a market settles. We can discuss sponsorships or content collaborations that respect UK advertising standards and our safer-gambling principles. We can answer general questions about how betting mechanics work at a high level, though we will still direct you to official terms for the final word.
We cannot look up your bet history, override a trader’s settlement, or intervene in a dispute about verification documents. We cannot reset self-exclusion clocks or provide legal advice. If your message falls into those categories, please go straight to the operator’s secure help channels or to a qualified adviser.
For everything else, write to [email protected]. Put a clear subject line—“Correction: each-way golf copy”, “Partnership enquiry”, “General feedback”—so we can route your note quickly. We aim to respond to editorial and business messages within three working days, though complex reviews may take longer.
Please send messages from an address you check regularly. We do not discuss reader correspondence on social media without permission, and we will not publish private emails as testimonials.
What to include for corrections
Tell us the page URL, the paragraph that looks wrong, and—if possible—a link to the operator’s official rule or help-centre wording that supports your point. Screenshots help when discussing how a promotion rendered on your device, but never attach photographs of payment cards or identity documents. We delete sensitive attachments unread.
If you believe content on this site infringes copyright, include proof of ownership and the exact text or image at issue. We take intellectual property seriously and will remove or credit material as appropriate once we verify the claim.
Safer gambling and urgent distress
If you are in immediate danger because of gambling-related harm, contact local emergency services or the NHS mental health line in your area. For dedicated gambling support in Great Britain, GamCare offers live chat and telephone help; BeGambleAware provides information and signposting. We are not counsellors, and email is a poor medium for crisis support.
That said, if you want us to add a resource link or clarify wording around limits and self-exclusion, say so. Small language changes sometimes help readers recognise when play has crossed from hobby to hazard.
Press and media
Journalists seeking comment on industry trends may email the same address with “Press request” in the subject line. State your deadline, publication and whether you need an on-the-record quote or background context. We do not speculate about individual operators’ commercial plans beyond what is already public.
We appreciate patience. This inbox is monitored by humans who also fact-check long articles, so bursts of mail during major tournaments may slow replies. Thank you for understanding.